Quedo Support
Quedo is an app for organising plans with friends: dates, who is coming, chat, photos and shared expenses, all in one place. If something is not working or you have a question, here is how to sort it out.
Contact us
Write to us and we will reply personally. Tell us what happened and which phone you saw it on.
Email support info@quedoapp.comWe reply within 2 to 3 working days.
Frequently asked questions
How do I create a plan?
Use the create button in the middle of the bottom bar. Give it a name, dates and a place, and as soon as you save it you can start inviting people. Inside the plan you have chat, expenses, lists and polls.
How do I invite people to a plan?
Open the plan and use the invite button: pick someone from your contacts or share a link over WhatsApp or anywhere else. Whoever receives the link can see the basic plan details without installing anything, and only needs an account to join. The link can be capped to a number of uses or revoked whenever you want.
How do shared expenses work?
In the plan Expenses section everyone logs what they paid and who it is split between. Quedo works out the balances and says who owes what to whom, with two ways to settle up: «Minimize», which looks for the smallest number of payments, and «Direct», where everyone pays back whoever fronted the money. Quedo never charges or moves money: it only keeps the tally.
I am not getting the sign-in code
The code is sent over WhatsApp or SMS to the number you sign up with. If it does not arrive within a minute, check your signal and request another one with «Resend»; the second attempt goes by SMS. If it still does not arrive, write to us with your number including the country code.
How do I delete my account and my data?
In the app: Profile → Account → Delete my account. The account is flagged and erased after 30 days; during that period you can cancel it by signing in again. You can also request it without the app at quedoapp.com/delete-account.
I changed my phone number
Your number is your identity in Quedo, so the change cannot be done from the app alone. Write to us from the email you normally use, telling us the old and the new number, and we will migrate it.
How do I report a message or a person?
Press and hold the message, or open the person’s profile inside the plan, and choose the report option. We review every report and act on accounts that breach the terms of use.
I am not receiving notifications
Check two places: the system notification permissions for Quedo, and inside the app Profile → Alerts, where you choose which alerts you want to receive.
I want a copy of my data
In the app: Profile → Legal → Download my data. You will get a file with your account information. If you need a broader copy, ask us by email.
Does Quedo cost anything?
No. The app is free and there are no subscriptions or in-app purchases. The amounts shown in a plan’s expenses are the ones you and your friends write down: Quedo neither charges nor moves money.